Privacy Policy
This Privacy Policy (“Policy”) is a statement of the data handling practices of 100 Technologies Ltda (“100 Technologies”, “we”, “us”, or “our”) and your rights in connection with the ChatRender software application (the “Software”) and associated services.
Effective Date: November 5, 2025
1. Introduction
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our software, website, or customer service team, whether you're an individual user or an enterprise client representative.
We recognize that your personal information is exactly that: personal. We’re committed to handling it with transparency, care, and in full compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Brazil’s Lei Geral de Proteção de Dados (LGPD), and applicable United States federal and state privacy and consumer protection laws—such as the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other comparable state-level regulations.
This policy is not a contract like our End-User License Agreement (EULA). Instead, it is a statement of our data handling practices and your rights. It applies to information collected through:
• Our ChatRender application (desktop and online features)
• Our official website and contact forms
• Email, support requests, and enterprise licensing activities
We encourage you to read this policy carefully. If you have any questions, reach out to us at contact@100soft.org .
2. About 100 Technologies
100 Technologies Ltda is a software development company headquartered at R Areia Branca 630, Barra Velha, SC, Brazil, 88390-000, specializing in the development of software solutions including the ChatRender application. For the purposes of data protection legislation, 100 Technologies acts as the primary data controller responsible for determining the means and purposes of processing personal information collected through its products and services. In cases involving enterprise licensing, 100 Technologies may also act as a data processor, handling personal data on behalf of corporate clients pursuant to applicable contractual terms and data protection regulations.
3. Scope of This Policy
This Privacy Policy applies to all users globally, including those in the European Union (GDPR), Canada (PIPEDA), Brazil (LGPD), and United States (CCPA), and covers personal data collected when you:
• Use ChatRender software (desktop or cloud-based)
• Visit our websites or support portals
• Contact us through customer service, sales, or feedback forms
4. Types of Personal Data We Collect
100 Technologies may collect and process various categories of personal data to support the delivery and improvement of its services. These categories include:
• Identifiers: Such as your name, email address, Internet Protocol (IP) address, and software license key.
• Device Information: Including machine fingerprint identifiers, operating system type and version, and browser specifications.
• Usage Data: Such as login timestamps, features accessed, user interaction metrics, and crash or error reports.
• Communication Data: Including the content and metadata of support inquiries, customer feedback, and responses to surveys.
• Business Information: Applicable to enterprise users, such as company name, job title or role, and historical licensing records.
This information may be collected directly from you, provided by your organization (in the case of enterprise licensing), or gathered automatically through your use of the Software and related web services.
5. Legal Bases for Processing
100 Technologies processes personal data in accordance with the legal frameworks applicable to your jurisdiction. The following bases are relied upon depending on your location:
• European Union / European Economic Area (GDPR): Processing is justified by contractual necessity (Article 6(1)(b)), 100 Technologies’s legitimate interests in securing and maintaining the Software (Article 6(1)(f)), compliance with legal obligations (Article 6(1)(c)), or based on user consent where required (Article 6(1)(a)).
• Canada (PIPEDA): Personal data is handled under the principles of implied or explicit consent for legitimate business purposes, consistent with the reasonable expectations of the individual.
• Brazil (LGPD): Data is processed under the legal bases of contract performance (Article 7, V), legitimate interest (Article 7, IX), or express consent (Article 7, I), as appropriate.
• United States: Processing is carried out in compliance with applicable federal and state privacy and consumer protection laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and comparable state-level privacy statutes.
Depending on the context and nature of data processing, additional legal grounds may apply in accordance with regional and sector-specific laws.
6. How We Use Your Data
100 Technologies processes personal data for legitimate business purposes and to fulfill our contractual obligations to you. Specifically, we use your personal information to:
• Provide, manage, and maintain access to the ChatRender software and related services;
• Activate, register, and validate software licenses and ensure compliance with licensing terms;
• Respond to technical support requests, inquiries, and other communications initiated by you;
• Analyze usage patterns and feedback to enhance software features, stability, and user experience;
• Detect and prevent fraud, unauthorized access, and other unlawful activities;
• Fulfill our legal and regulatory obligations, including recordkeeping, audit, and compliance requirements.
Each use of your data is grounded in a lawful basis as outlined in Section 5 of this Privacy Policy.
7. Cookies and Tracking Technologies
100 Technologies uses a minimal set of essential cookies and similar technologies strictly for website functionality, security, and user preference management. Specifically, these technologies are used to:
• Allow secure access and basic site functionality;
• Support authentication workflows and account-related features;
• Remember user preferences such as language selection and dismissal of the site notification banner.
These essential cookies do not contain personal data and do not track your activity across other websites.
We do not use analytics or advertising cookies, behavioral tracking technologies, remarketing tools, cross-site profiling, or any other non-essential cookies on our website or within the ChatRender Software.
You have control over your cookie preferences and may adjust your browser settings to block or delete cookies. However, certain essential cookies are required for authentication and basic operation of our website and services. Blocking these cookies will prevent you from logging in or using some parts of our website and Software.
7.1 Essential Cookies Used by Our Website
8. Sharing Your Information
100 Technologies may disclose your personal information to third parties in limited circumstances, as necessary to deliver our services and operate our business. Specifically, we may share your information with:
• Service providers who perform services on our behalf, such as cloud hosting, analytics, customer support, and email delivery platforms. These providers are contractually obligated to safeguard your data and use it only for authorized purposes;
• Enterprise clients if your access to ChatRender is granted through a corporate license, in which case we may share usage data, licensing status, or support interactions with your employer or its designated administrators;
• Government authorities, regulators, or legal bodies when required to do so by applicable law, subpoena, court order, or other legal processes;
• Corporate affiliates, successors, or acquiring entities in connection with a business transfer, merger, acquisition, or sale of assets, subject to confidentiality safeguards.
100 Technologies does not sell your personal information under any circumstances. Any sharing of data is strictly for legitimate business purposes, in accordance with this Privacy Policy and applicable data protection laws.
Payments Processed by Paddle: For purchases of the ChatRender software, payment processing is handled by our authorized reseller, Paddle.com. Paddle collects and processes personal information necessary to complete the transaction, including billing details, tax identifiers, and payment method information. Such processing is conducted under Paddle’s own privacy and data protection policies, which comply with applicable laws and regulations. 100 Technologies does not store or access your full payment information. For more details, please refer to Paddle’s Privacy Policy.
9. International Data Transfers
Your personal data may be transferred to and stored in countries outside of your jurisdiction, including Canada, the United States, and members of the European Union. When such transfers occur, 100 Technologies implements appropriate safeguards to protect your information in accordance with applicable privacy laws, including — where required — the use of the European Commission’s Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.
By using our services, you acknowledge and agree to the transfer, processing, and storage of your personal information as described in this section.
10. Data Retention
100 Technologies retains personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, and to meet applicable legal, regulatory, and contractual obligations. Specifically, we retain data to:
• Deliver and maintain access to our services;
• Comply with legal and regulatory requirements, including tax, accounting, and audit obligations;
• Resolve disputes, enforce our rights, and maintain records of transactions;
• Support legitimate business interests, such as fraud prevention, security, and data integrity.
The duration of retention may vary depending on the type of data, its sensitivity, and the context of your interactions with us. Once personal data is no longer required for these purposes, it will be securely deleted, anonymized, or aggregated so that it can no longer be associated with you.
If you have any questions about specific retention periods or wish to request deletion of your data, please contact us using the contact details provided in Section 14 of this Privacy Policy.
11. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include the right to:
• Access the personal data we hold about you;
• Correct or update inaccurate or incomplete data;
• Request the deletion of your personal data, subject to legal and contractual limitations;
• Restrict or object to certain processing activities;
• Request the transfer of your data in a structured, commonly used, and machine-readable format (data portability);
• Withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing;
• Users in the European Union have the right to lodge a complaint with their local data protection authority if they believe their rights under the GDPR have been infringed.
To exercise any of these rights, please contact us. We respond to privacy-related requests within the timelines required by applicable law.
12. Security Measures
100 Technologies employs a combination of administrative, technical, and physical safeguards to help protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to, encryption of data in transit and at rest, secure data storage facilities, access controls based on the principle of least privilege, regular security audits, and staff training on data protection practices.
While we implement industry-standard practices to safeguard information, no method of transmission over the internet or method of electronic storage is completely secure. We encourage users to take appropriate steps to protect their own information when interacting with our services, including the use of strong passwords and up-to-date security software.
13. Updates to This Policy
100 Technologies may revise this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or the functionality of our products and services. Any material changes will be communicated by updating the “Effective Date” at the top of this document and, where appropriate, by additional notice (such as email notification or in-app alert).
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Continued use of our services after such changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
100 Technologies Ltda R Areia Branca 630, Barra Velha, SC, Brazil, 88390-000 Email: contact@100soft.org
_________________________________________________
Copyright © 2025 100 Technologies Ltda. All rights reserved.
100Soft™ is a trademark and trade name of 100 Technologies Ltda. All ChatRender software and related materials are developed, published, and distributed by 100 Technologies Ltda under the 100Soft™ brand.